SonodexHow can we help?
Answers on installation, account, features and data. The download page is also worth a look to get started.
Installation & updates
Why is Crateflow now called Sonodex?
The name Crateflow is already taken for software. That is why the app has been called Sonodex since version 3.0. It is the same app: from 3.1.0 updates arrive automatically (if you are still on 3.0.2 or older, install the current version once from the download page), and your library, playlists, cues, account and extensions stay where they are.
Why does Windows warn during installation?
The installer is not yet signed with a purchased code-signing certificate. Windows SmartScreen may therefore warn you on first launch. Choose “More info” and then “Run anyway”.
How do updates work?
Automatic from 3.1.0: Sonodex checks for a new version at start-up and every six hours and installs it only with a valid Sonodex signature. The default is “Stable”; you get pre-release versions with “Beta” under Settings → General → Updates. Versions up to 3.0.2 no longer find updates: install the current version there once by hand via the download page. If you are coming from 1.x, your library switches to the Rust storage once on first start via a checked copy, and the original is kept.
Is Sonodex available for macOS or Linux?
Sonodex is available for Windows 10 and 11 (64-bit). There is currently no download for macOS or Linux.
Account & Pro
I have forgotten my password. What now?
Open the secure recovery on the Sonodex account server (link on the account page). You request a time-limited one-off link and only explicitly set your new password after opening it. Afterwards, sign in again on all devices.
I did not receive a confirmation email.
The confirmation link is valid for 60 minutes; also check your spam folder. In the desktop app you can request the link again after signing in under Settings → Account.
How do I delete my account?
In the app under Settings → Account: “Delete account”, enter your current password and confirm. Account data is anonymised, sessions and ChatGPT access are blocked and your own cloud shares are marked for clean-up. File links already issued may remain valid for up to 15 minutes. Your local music library is kept.
How do I get Pro?
Create a free account on this website or in the app. Until online purchase is enabled, the Sonodex team issues Pro access. A confirmed Pro plan stays usable offline for up to 7 days, at most until its expiry date.
Functions
How do I connect Sonodex to ChatGPT?
Without port forwarding, it works via your Sonodex account (Pro): turn on “Connect to ChatGPT” in Sonodex, enter the address shown in ChatGPT and sign in there with your Sonodex account. You choose whether ChatGPT may only read, create and edit playlists, or edit tracks; you confirm every change in Sonodex. Alternatively, there is a local server for your own tunnels. Audio and full file paths are not transferred, and Sonodex must be running.
Can I match a playlist from Spotify or YouTube?
Yes, with limitations: since 2026 Spotify only delivers the contents of your own or collaborative playlists, and you connect Spotify with your own client ID. YouTube and SoundCloud lists are only read as titles, and nothing is downloaded. You match Apple Music and TIDAL via an exported file or pasted text.
What happens when syncing?
You review a preview first and decide on conflicts; writing only happens afterwards. Checksums and a journal protect the process: if the sync is interrupted, Sonodex restores the previous state (with the portable audio package, the half-finished folder stays in place). A completed sync is not rolled back. Tip: before your first sync, make a backup in your DJ software, for example in Rekordbox.
Where do I find suggestions from ChatGPT?
Since Sonodex 1.4 no window opens on its own for this. A short notice announces a new suggestion: “Review” shows it immediately, and with “Later” it waits under Tasks → Suggestions; the number on “Tasks” shows how many are open. A suggestion is valid for 15 minutes, and nothing changes without your confirmation.
Can I edit cues and beatgrids?
Yes. The player offers hotcues A to P, memory cues, loops, quantize and beat jump. For the beatgrid there is an editor, tap tempo and variable grids. The cue generator sets cues according to your templates or a personal cue profile; you check new cues in a preview.
Data & error reports
Does Sonodex send error reports?
Only if you allow it: under Settings → General → “Privacy & diagnostics” you switch on “Share diagnostic reports”; it is off by default, in which case errors stay local in logs/diagnostics.log. What is sent is the app version, operating system, architecture, update channel and summarised error messages without file paths, file names, track titles, email addresses or account. The app does not display technical errors; only what you have to do yourself remains visible. Details are in the privacy policy.
Does my music leave my computer?
No, unless you explicitly share files via a code. Optional services such as metadata search or WebDAV backups only connect if you set them up.
How do I back up my library?
Under Settings → Backups: “Create backup now” backs up library, playlists, cues and metadata, and the backup list restores a previous state. There is also the portable backup for another computer and the encrypted backup on your own WebDAV storage. You decide when backups are made; the app does not delete existing older backups.
Anything still unanswered?
A public way to get in touch is coming. Until then, you’ll find answers here and in the Documentation.
More pages: Installation · Account · Data Protection · Features & measurements